In a move to lower operating costs and improve the quality of technical support to its Australasian
customers, Netgear selected Datacom as its local services provider and watched customer satisfaction soar.
Datacom went on to develop a scalable CRM platform for the Australian operation that is so effective it has been adopted internationally and today underpins Netgear’s customer service operations in 20 countries worldwide.
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This Case Study for Netgear is provided by Datacom.