Colgate Palmolive is a multinational consumer products company with annual sales of US $12 billion and operations in 200 countries. Colgate Australia, the local subsidiary of this global giant, is best known for its household, healthcare and personal care brands including Colgate, Ajax, Dynamo, Cold Power and Cuddly.
To create a consistent level of IT support for staff across its Greater Asia and South Pacific regions, Colgate sought a specialist technology services provider to consolidate multiple internal and outsourced help desk arrangements. Datacom’s centralised service desk support to Colgate’s 3,000 employees in 12 countries has given Colgate visibility over its genuine call volumes and increased first time resolve rates for technical queries, to boost satisfaction amongst Colgate’s internal IT users. The success of the Asia Pacific service desk means Colgate is now looking to expand the Datacom service into other countries across the globe.
Download the full Colgate Palmolive case study here (Approx 1 MB)
This Case Study for Colgate Palmolive is provided by Datacom.