Contact Centres
Datacom’s critical mass and multi-million dollar investment in products, tools and ITIL processes enables clients to both fast track commencement and significantly reduce costs.
We specialise in the provision of contact centre services to some of New Zealand’s largest organisations. Datacom provides technical and customer support for:
- Microsoft from Sydney and Kuala Lumpur;
- New Zealand Post, Tranzscenic, Interislander, the US Embassy and British High Commission from Wellington; and
- Over 20 commercial clients from Auckland
Our Contact Centre services include:
Contact Centre Services
- Customer care or technical support
- Inbound IP based multi-media contact center
- Skilled people
- On-site or off-site, 24x7x365
Contact Centre Consulting Services
- Process reviews and design
- Technical reviews and design
- Statistical analysis
- Service improvement plans
Contact Centres Managed Services
- Fully managed IP Telephony contact centre and business user installations
- SMS (text messaging) gateway and services
- Credit Card payment gateway and services
- User Satisfaction measurement tools
Examples of work we have completed for our customers are available in the
Contact Centres case studies section of the website.
If you would like more information please email
contactcentreservices@datacom.co.nz