Nationwide Support

Datacom delivers nationwide onsite service capability, 24x7, with full spares management for all significant vendors

We work to maximise our customers’ return on IT investment, reducing total cost of ownership, through lower asset lifecycle cost and high end-user availability.

Datacom’s nationwide services provide centrally managed and consistent support for technologies distributed throughout New Zealand, tailored to your specific requirements.

We cover deployment, monitoring and maintenance support, and secure disposal, of servers, PCs, printers, network devices, POS equipment and mobile devices.

Our Nationwide Support services include:

• Nationwide, 24x7, field service support, to any site in New Zealand


• Third party vendor management; one call, no matter what vendor


• Integration with other Datacom services such as desktop and server management to offer a total support package


• Flexible service and contract options


• Real-time tracking of call status through a web portal or interfaced to your own service management systems


• Nationwide spares and logistics management, including strategic positioning of spares to deliver a first time fix


• Project management


• Industry standard ITIL service management processes

If you would like more information please email ITServices@datacom.co.nz