Managed Services

Datacom offers its clients Business Transformational Outsourcing that transforms a process or function to achieve, along with improved performance and reduced costs, a strategic advantage.

Datacom offers an extensive range of transformational services as part of its ongoing support offering that is grouped into six key service towers.

These service towers are delivered using the ITIL best practise standards and procedures to drive the delivery of better quality services to our customers.

The specific client Global Service Attributes like the agreed Change Window, Response and Restore targets, and Operating Hours are then used as the overarching service requirement.

Datacom's Managed Services (transformational services) include:

• Datacom Cloud Services
• Systems Management
• Service Desks
• Business Information Systems
• Data Centres
• Managed Print Services

Outsourcing has long been regarded as a successful way for organisations to cut costs and focus on their core business while gaining access to skilled professionals.  While these drivers are still valid they do not represent the full scope of the advantage to be gained by outsourcing.

Business Transformational Outsourcing transforms the business on an enterprise-wide basis to achieve a strategic competitive advantage using improved processes and executes a plan to drive the underlying services required to support the business.

It can alter the business paradigm by offering organisations the following advantages:

• A streamlined, but simultaneously agile business using industry recognised best practise standards like ITIL.
   
• A practical roadmap to achieve enterprise-wide strategic change through the use of a Service Improvement Program and horizon based planning regimes.
   
• Compelling commercial arrangements with complete transparency in the form of an open price book, third party services at net cost and KPI Risk / Reward models against business aligned service level objectives.
   
• Flexibility that allows for the evolution and growth of the business complemented with an open 90 day exit clause.
   
• Business innovation to deliver strategic advantage supplemented by the use of the Shift Left Strategy.