Solutions

Home > Solutions  >  Software and Integration  >  CRM and xRM

IT Management
Software and Integration
Application Management
CRM and xRM
Enterprise Mobility Applications
Financial Management IS
Identity and Authentication
Intranet Design and Development
Legacy System Modernisation and Transformation
Local Government
SharePoint
Software Engineering
Systems Integration
Web Design and Development
Business Services

CRM and xRM

Customer Relationship Management (CRM) & xRM (Anything Relationship Management)
 

Datacom has one of New Zealand’s largest dedicated Microsoft Dynamics CRM (“CRM”) development and consulting teams, and we have developed and configured CRM for a number of New Zealand’s largest organisations.

We have experience in:  
  • Understanding your business ensuring the solution we deliver for you meets your CRM/xRM objectives and strategy
  • Developing complete complex integration of CRM with other systems including Microsoft Dynamics solutions such as AX/GP/NAV as well as EDRMS systems and any other 3rd party products
  • Delivering xRM (Anything Relationship Management) solutions to utilise the CRM platform to build “exact fit” line of business applications to match your business needs.

With the current version of Dynamics CRM, we believe that CRM is truly enterprise grade, so much so we have built our entire practice around this product.

Datacom believe that effectively managing the customer lifecycle – from marketing to sales to service – is critical to every company’s profitability and growth. By utilising Microsoft Dynamics CRM as your selected CRM tool and Datacom as your partner, you will have the flexibility of a solution that adapts according to your business needs and CRM strategy.
 
 “True 360° visibility, Higher productivity, Greater Sales efficiency, Improved close rates.”

Improve decision making with 360° visibility into accounts, leads, and opportunities across the organisation and improve productivity by better collaboration and consistency. Shorten sales cycles and improve close rates to increase revenue by optimising resources and processes by repeatable best practices.

Skills and Services

Our specialist Dynamics CRM Practice consists of over 30 specialists in Auckland & Wellington covering:
  • Project management
  • Consulting
  • Configuration and Development
  • Solution architecture
  • Integration
  • CRM application and infrastructure and CRM deployment
  • Quality assurance
  • Training and ongoing support