Contact Centres

Datacom’s critical mass and multi-million dollar investment in products, tools and ITIL processes enables clients to both fast track commencement and significantly reduce costs.

We specialise in the provision of contact centre services to some of New Zealand’s largest organisations. Datacom provides technical and customer support for:

• - Microsoft from Sydney and Kuala Lumpur;


• - New Zealand Post, Tranzscenic, Interislander, the US Embassy and British High Commission from Wellington; and


• - Over 20 commercial clients from Auckland

 

Our services include:

Contact Centre Services

• - Customer care or technical support


• - Inbound IP based multi-media contact center


• - Skilled people


• - On-site or off-site, 24x7x365

• - Process reviews and design


• - Technical reviews and design


• - Statistical analysis


• - Service improvement plans

• - Fully managed IP Telephony contact centre and business user installations


• - SMS (text messaging) gateway and services


• - Credit Card payment gateway and services


• - User Satisfaction measurement tools