Infrastructure Support

Datacom offers an end-to-end support offering to maintain and run your server environment smoothly, efficiently, and proactively.

Our solution improves performance, reliability and ultimately reduces end user downtime.

Some of the features of our infrastructure support include:

• Maintenance of server hardware- Datacom is adept at developing and maintaining a variety of hardware platform types and have multi-vendor relationships in place including vendors that can provide out of warranty support to limited enterprise equipment on a month to month basis.
   
• Advanced 24/7 Preventative System and Performance Monitoring of the server environment using Datacom Shared Enterprise System Management tools such as CA Unicenter NSM.
   
• Security assurance services on a scheduled or ad hoc basis, which includes configuration checks; log file analysis, vulnerability scanning, penetration testing, device tuning and more.
   
• Virtualise Servers - Datacom looks for ways to consolidate and/or virtualise servers and operating system instances to avoid unnecessary equipment and support charges within your environment.
   
• Management and maintenance of enterprise security policies that protect your IT environment from threats.
   
• Proactive implementation of new patches, firewall reconfiguration or hot fixing systems to prevent against newly-disclosed risks.
   
• Managed backup services, to ensure your data is safeguarded and secure.
   
• Choice of location - Managed servers can be located on customer’s premises, or securely housed in one of our data centres.

Read more about Software Support and Connectivity