Datacom today announced a definitive agreement to sell its Asia based Business Process Outsource assets to leading global BPO Company, Convergys.
The sale will see Datacom’s contact centre operations in Kuala Lumpur, Malaysia and Manila, Philippines transition seamlessly to the new owner, Cincinnati headquartered Convergys.
Jonathan Ladd, Datacom Group CEO, says “Datacom has built a world-class multi-site multilingual Asia BPO business servicing a suite of long-term blue chip clients. Today, after a 6 month competitive process, we're proud to sell this asset to scale global BPO service provider Convergys, who will continue to nurture and invest in these key client relationships."
In 1995 Datacom established a presence in Asia and built a quality multi-site Asia BPO asset with industry-leading capability, 800 staff and a suite of long term clients.
Jonathan Ladd says, “Our Asia BPO business had reached a tipping point and now requires a truly scaled global specialist to take the business to the next level.
Datacom remains committed to Asia and will now focus its regional investment on more technologically differentiated service businesses rather than continuing to aggressively grow a global scale BPO business.”
Datacom will continue to build its leading multilingual Systems presence in Kuala Lumpur, Malaysia and Manila, Philippines and to provide professional IT services and specialised business to business IT solutions and services locally, into Australia and New Zealand and out into the rest of the world.
“This divestment of Asia based contact centres and the renewed focus on our strategically poised Asia Systems business will serve to strengthen our capacity for expansion and acquisition investment in our other growth areas,” says Jonathan Ladd.
Datacom and Convergys expect to close the sale by the end of April.
Datacom will continue to grow its onshore Australian and New Zealand BPO businesses.