Zero downtime on refresh protects members' investments

The Queensland Teachers’ Mutual Bank (QTMB) is the state’s first customer-owned bank. After starting out as a credit union (the QTCU), which was established by a group of teachers in 1965 to allow them to lend money to their colleagues, it has gone on to provide banking services to more than 350,000 Queenslanders.

The Challenge

The QTMB decided to replace its ageing data centre infrastructure, including servers, storage and networking in 2016. Its priority was to find replacements for the bank’s Production and Disaster Recovery environments. Its preferred options were: a converged or unified virtualised host solution with virtualised servers, as well as structured query language (SQL) clusters, without the need for dedicated storage area network (SAN) switching. 


The Datacom Difference

The solution was implemented by our Queensland Professional Services team over a three-month period, starting in April 2016. The solution decreased the data centre’s operational cost by 50% and reduced its footprint by an amazing 66%. The migration was completed after running the SmartStacks at Datacom and applying the base configuration prior to shipping and subsequent installation in the data centre. The rapid transition time was enabled by our experienced professionals and the latest technology from Cisco and Nimble.

The Result

The end result was declared a “great success” with all data, information, processes and workloads being successfully migrated to a new platform at a new site with zero downtime to the business.

“Our business is going through a large amount of change. Datacom was able to help us by providing skilled personnel, who promptly procured and upgraded our production infrastructure across our data centres. This allowed us to deliver our project successfully, on time and on budget, with no noticeable impact to our members and business.”

Rob May, Manager of Infrastructure and Service Delivery, Queensland Teachers Mutual Bank