Michael Middlemiss, CIO of The Parliamentary Service
The relationship began when Datacom secured the contract to provide a range of services in 2010. Following the successful transition to a shared services model, The Parliamentary Service wanted to refresh the commercial arrangements jointly with Datacom. It also wanted the KPI delivery model to reﬂect the changed requirements for the new network.
Together, Datacom and The Parliamentary Service delivered an outcome-based delivery model with refreshed KPIs. The collaborative effort has achieved a number of signiﬁcant improvements including a reduction in incidents and successful implementation of measurable KPIs, culminating in substantial growth in client satisfaction levels.
“Datacom’s ﬂexible and open approach has resulted in a service environment that is much more focused on our client needs, and getting it right ﬁrst time.”
Michael Middlemiss – CIO, The Parliamentary Service
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