Odin Automation Managed Services

Customers of cloud services demand very high levels of availability, the flexibility to frequently change the services they consume and the confidence of knowing their critical business data is secure from loss. To provide these assurances, Datacom delivers to Odin Automation customers the tools, specialist skills and systems to manage this business critical provisioning and billing system.

Comprehensive Support

Datacom provides a range of comprehensive support offerings to maintain, manage and run your Odin Automation environment efficiently, securely and proactively.  These services include:

• Assisting customers in developing their own support capabilities
• Custom monitoring solution for all POA/PBA systems, associated APS services and supporting systems
• 24/7 response to all incidents in accordance with agreed Service Levels
• Management of all PA modules, host platforms, databases, custom scripts and integration interfaces
• Comprehensive change management service across all platforms and services
• Management of interfaces to syndicated services (e.g. Office 365)
• Backup and security management
• Business operations support, including Odin Business Automation customisations, service plan and template setup, changes & additions to offerings
• Engagement with ISVs for new and existing applications

Tailored to Customer Needs

We customise our managed services to align with both the customer’s capability to operate the Odin Automation platform and their cloud service business strategy.  This enables our team to integrate with and support the customer’s own support teams.
 

Benefits of Managed Services

Managed Services delivers many benefits to Cloud Service Providers who wish to take full advantage of the feature-rich functionality of Odin Automation, including:

• Cost Effectiveness: Cost effective access to specialist resources when needed, available 24/7/365 for less than the cost of a fully staffed dedicated team
• Speed to Market: Access to skills to leverage the full functionality of Odin Automation from day one, ability to manage third party providers of externally hosted services and ISVs
• Reliability and Predictability: Service Level driven performance to meet customer service expectations, proven processes delivering enhanced service reliability and availability
• Knowledge Transfer: Facilitate PA knowledge transfer to customer operations support team allowing them to progressively take on responsibility for the system

With more than 45 years’ experience in the provision of support for critical systems, Datacom is the exclusive provider of managed services for Odin Automation. Our support for Odin Automation is directly backed by a team of more than 30 support specialists, applying the disciplines of the internationally recognised ITIL support methodology and available to you and your clients 24 hours a day, 365 days a year.